We are looking for an Implementation Consultant who will be responsible for driving successful projects at key customer enterprise accounts and internally. This includes facilitating key meetings with customers and internal stakeholders, creating strategic plans and presentations, and managing action items. The Implementation Consultant will also be responsible for creating best practices for our Professional Services function, as well as driving innovation in Customer Success with the Director of Customer Data Strategy and other Head of Customer Operations.

If you are a highly organized and proactive individual with 4+ years of experience in RevenueOps, MarketingOps, SalesOps, Customer Success, Account Management, or Consulting, we encourage you to apply. We are looking for someone who is passionate about helping our customers succeed and who is eager to drive innovation in our Customer Success team.

Base Compensation: $100,000 - $130,000 plus bonus and stock options

Perks of Working at CaliberMind:

• Medical, Dental, Vision
• Health Savings Account (HSA)
• Disability and Life Insurance
• 401k with match and vesting after one year of employment
• 3 weeks PTO
• Sick Time
• Parental Leave
• Stock Option Plan

• Drive ongoing successful projects at key customer Enterprise Accounts:
  • Run end-to-end onboardings with new customers
  • Facilitate key meetings with customers and internal stakeholders
  • Strategic plans, powerpoint presentations
  • Agenda setting / meeting summaries / Action item management
• Be the voice of the customer and champion their success through the onboarding process for clean handoff to the Customer Success Manager
• Drive innovation in Customer Success with the Head of Customer Operations and VP Customer Success:
  • Improve workflows in Slack, Jira, Asana, and other tools
  • Drive adoption of new tools and Generative AI

• Further CaliberMind’s subject matter expertise in the B2B marketing and sales stack, internally and to customers
  • Knowledge Base documentation
  • Advise marketing executives based on learned best practices

• Other duties as assigned

• BS/BA College Degree (or equivalent)
• Minimum 4 years of RevenueOps, MarketingOps, SalesOps, Customer Success, Account Management or Consulting experience
• Deep understanding of B2B marketing especially in high growth SaaS organizations
• Administrative experience in tools like Salesforce, Marketo, HubSpot, PowerBI or Tableau (or other marketing automation/BI tools)
• Understanding of basic SQL and Business Intelligence Tools
• Familiarity with marketing technology and business intelligence platforms
• Ability to travel

• Advanced degree (MS, MBA)
• Willing to relocate to Colorado

Location: Remote with some travel and office time- Colorado preferred